What to expect

To preserve a serene environment, we ask you to kindly respect the following guidelines.

• Turn cellular phones and laptops off in public areas.

• Photography is not permitted.

• In the Spa and treatment room areas, please keep voices lowered for the comfort and relaxation of all guests.

Arrival

Treatments - Please arrive 20 minutes before your appointment to relax and fill out a personal health profile. This information helps our advisors ensure you receive the most appropriate and effective service.

Classes - Please arrive 10-15 minutes before, so you can relax, get settled and prepare.

Cancellation policy

As a courtesy to our other guests, therapists and instructors, cancellations must be made no less than 24 hours before your appointment, or your session will be charged at full value. Arriving late reduces your treatment time.

We ask groups and parties to notify us one week in advance.

Treatments

You will be provided with a robe, towel and slippers, if appropriate, for your session.

During treatments, your body is fully draped except for the area being treated. Our therapists are trained to cater to your comfort level, so undergarments are fine if you prefer.  For your comfort we also provide disposable underwear.

Classes

Please wear comfortable clothing suitable to work out/stretch and relax.

We have showers, a change-room, blankets and Yoga props for your use. Yoga mats are also available for rent.

Please wear indoor shoes or be barefoot in the studios.

Please bring your own water bottle if you can. This helps reduce waste from plastic water bottles and helps the environment.

Storage

We have unlocked cubicles in the studio classrooms and changing rooms

Minimum age requirements

Guests under the age of 16 are only eligible to receive facial treatments, limited body treatments and nail care when accompanied by their parent or legal guardian.